At The District Grooming Company, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds

• Products: We accept returns for unopened and unused products within 14 days of purchase. To be eligible for a refund, the product must be in its original condition and packaging.
• Services: If you are dissatisfied with a service, please contact us within 48 hours of your appointment to discuss any concerns. We will assess the situation and determine the best resolution.

2. Refund Process

• To initiate a refund, please contact our customer service team at [your contact email or phone number]. Include your order details and reason for the return.
• We will review your request and, if approved, provide instructions for returning the product or resolving the service issue.

3. Refund Method

• Refunds will be processed to the original payment method used for the purchase.
• Please allow up to 7 business days for the refund to appear in your account.

4. Non-Refundable Items

• Used or opened products cannot be refunded.
• Gift cards, digital products, and personalized services are non-refundable.

5. Shipping Costs

• Shipping fees for returning products are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

6. Contact Information
If you have any questions or concerns about our refund policy, please reach out to us.